'High Touch in a No Touch Environment' at September Third Thursday Business Builder
On Thursday, September 17 at 12:00 pm, the Augusta Metro Chamber will host an informative webinar presented by panelists from Edgar’s Hospitality Group, BrandStorm Promotions and T-Mobile. Business owners, marketing professionals, and salespeople should attend!
Although you may have adjusted your operations, Tripp Harrison of Edgar’s Hospitality Group, will address a key element to delivering your best is to not lose sight of the strengths you have to offer. Tom D’Abruzzo with BrandStorm Promotions, LLC will provide expert ways to communicate with customers through branded materials, such as investing in professional display signs rather than hand printed. Lastly, Rachel Romero, Director of Customer Care at T-Mobile, USA, will advise you on how to train staff to continue representing your 'brand' and service despite the differing methods needed to serve customers.
Tripp currently serves as Senior VP of Hospitality for Goodwill Industries Middle Georgia and the CSRA where he is responsible for the strategic leadership of Edgar’s Hospitality operations. He strives daily to serve others in building lives, families and communities one career at a time by helping people develop their God-given gifts through education, work and career services.
Tom D’Abruzzo is the owner of BrandStorm Promotions, a full-service, promotional marketing firm that specializes in creating innovative solutions to meet the branding needs of each client. BrandStorm Promotions utilizes custom branded promotional products, apparel and signs to help clients build brand awareness, generate tradeshow buzz, show appreciation to clients and employees and help non-profits raise funds for a cause.
Rachel Romero is a Customer Experience Center Director at T-Mobile US, Inc. In this role, Rachel is responsible for the operations and strategic vision of the Augusta Experience Center and leads a team of more than 800 customer-experience-obsessed Care Experts. Rachel is a member of the Diversity, Equality & Inclusion Networks at T-Mobile and sits on a number of strategic, cross-functional teams focused on attracting, retaining and developing future T-Mobile leaders.
Third Thursday Business Builder provides topical intelligence on key issues for businesses. Local industry experts present relevant information on topics important to successful business operations and growth.