“The Art of Customer Care Post-COVID” with T-Mobile at Chamber’s Third Thursday Business Builder

Posted By: Kathryn Freemon News Releases,

On Thursday, April 21, join the Augusta Metro Chamber and Rachel Romero from T-Mobile for Third Thursday Business Builder. Participants will learn about customer service trends and how the “art” of customer care has evolved since COVID. 


Rachel Romero is a Customer Experience Center Director at T-Mobile US, Inc. In this role, Rachel is responsible for the operations and strategic vision of the Augusta Experience Center and leads a team of more than 800 customer-experience-obsessed Care Experts. Rachel is a member of the Diversity, Equality & Inclusion Networks at T-Mobile and sits on a number of strategic, cross-functional teams focused on attracting, retaining and developing future T-Mobile leaders.


Third Thursday Business Builder begins at 11:30 am in the Chamber Conference Room located inside the Augusta Riverfront Center (One Tenth St. Suite 120, Augusta, Ga 30901).  Attendance is complimentary for Chamber members and $15 for prospective members with lunch provided.  Advanced registration is required at augustametrochamber.com.  Registration deadline is Tuesday, April 19.  Due to limited space, please limit to one (1) representative from each company.

Click here for event info & registration 


Third Thursday Business Builder series provides topical intelligence on key issues for businesses.  Local industry experts present relevant information on topics important to successful business operations and growth.




Media Contact:

Kathryn Freemon, Communications Coordinator

Augusta Metro Chamber of Commerce